Call Centre
A call centre (Commonwealth English) or call center (American English) is a centralized office of a company that answers incoming telephone calls from customers (often for the purposes of product support), or that makes outgoing telephone calls to customers (telemarketing). Such an office may also respond to letters, faxes, e-mails and similar written correspondence. However, the term contact centre is often applied when such multiple functions are blended in one office.
Call centres are generally set up as large rooms, with work stations that include a computer, a telephone set (or headset) hooked into a large telecom switch and one or more supervisor stations. It may stand by itself or be linked with other centres. It may also be linked to a corporate computer network, including main frames, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).
Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples include help desks and sales support.
Call Centre Tags:
Call Centre: call center call centre jobs call centre call centre furniture india
call centre call centre services call centre service call centre solutions call
centre consultant call centre offshore call centre philippines call centre management
call centre outsourcing call centre training call centre expo orange call centre
call centre operations call centre jobs in bangalore call centre placements call
centre employee international call centre call centre australia call centre benchmarking
call centre jokes call centre jobs in uk call centre institute call centre software
virtual call centre uk call centre call centre consulting mumbai call centre
call centre confidential ottawa call centre call centre agents call centre employees
call centre industry hutch call centre call centre report call centre survey
call centre operation what is a call centre call centre solution call centre
girls call centre set up call centre association call centre in gurgaon call
centre technology call centre workers nino call centre call centre employment
call centre expo birmingham call centre magazine hcl call centre setting up a
call centre cic call centre call centre pictures bpo call centre call centre
careers jobs in call centre call centre calls call centre jobs in delhi call
centre opportunities call centre resumes hsbc call centre pakistan call centre
resume for call centre call centre scotland wipro call centre canada call centre
vertex call centre call centre jobs in dubai call centre metrics call centre
quality call centre calculator call centre conference call centre expo 2005 call
centre interview questions call centre jobs uk call centre courses call centre
focus call centre jobs in hyderabad call centre jobs in london call centre managers
call centre setup call centre training india icici call centre reliance call
centre what is call centre
|
